Reservation Payments
Reservation Confirmation
In order to confirm your reservation, you will need to make a Reservation Payment. The Reservation Payment is 20% of the total rent, and is not-refundable under any circumstance. We accept Visa, MasterCard or American Express. Payment through PayPal or bank transfer is also available; please let us know if you would like to pay through either of these alternatives.
Rent Balance
The Rent Balance is the remaining balance of the total rent. Payment of the Rent Balance is due in cash upon check-in in either USD or Argentine Pesos. Alternative payment methods may also be arranged; please ask us about options.
Administration Fee
We charge a non-refundable $40 USD Administration Fee, which is payable in cash upon check-in.
Security Deposit
A Security Deposit is required and is held at check-in via credit card authorization. The Security Deposit will be released unless damages have occurred during your stay. If damage has occurred, the deposit will be held until the appropriate charge is made. Some properties require a cash deposit; we will let you know if this is applicable to your rental.
Reservation Policies
Check-in & Check-out
Check-in is at 14.00 and check-out is at 11:00. Check-ins or check-outs outside of this time are subject to availability and may incur a fee.
Change of Dates
Changing the date of your reservation is subject to availability. Any date changes made within 30 days of your original arrival date will incur a fee.
Extensions
Extending a reservation that has already commenced will be subject to availability and will be treated as a new reservation. In order to confirm an extension, you will need to pay a new Reservation Payment (20% of the total price of the extension rent). On the first day of the extension, a new contract will be signed and the rent balance will be collected. Canceling the extension within 10 days of the first day of the start of the extended rental agreement will result in the forfeiture of your remaining Rent Balance.
Cancellation Policy
The Reservation Payment is not refundable under any circumstance. Canceling your reservation within 10 days before the scheduled arrival date will result in the forfeiture of your remaining Rent Balance.
Special Requirements
Please let your Oasis Reservations Manager know of any special requirements you may have in advance of booking your reservation. If Oasis Collections has not been informed of a special need that makes certain properties inadequate before the reservation has been confirmed, Oasis Collections cannot be held liable and no refunds will be made.
Apartment Information
Property Supplies
Oasis properties are stocked with an initial supply of paper towels, toilet paper and soap. You are responsible for purchasing any additional items that you might need during your stay, but Oasis does offer the option of pre-stocking your apartment with a variety of food and drink should you so desire.
Restrictions
The use of illegal substances is not permitted on Oasis properties. Guests staying in our properties should know that if illegal substances are found on the premises or if excessive noise is heard and neighbors complain and/or call the police, an immediate eviction – regardless of the time of day – could occur. Subsequently, this will result in the loss of your rent payment and security deposit. To avoid any problems, we ask that you to try to keep noise to a minimum from midnight to 10am.
Missing or Broken Items
Please contact our office immediately should an item go missing or if you accidentally break something in the property, so that we can address the matter immediately. Should you break an item, we will asses the situation on a case-by-case basis and may result in the loss of part or all of your security deposit. Oasis is not responsible for any broken, stolen or lost items – whether they be yours or the property owners.
Maid Service
Most properties include maid service once a week for stays of 5 days or more. The service is provided Monday through Friday during the hours of 9:00am to 6:00pm and the exact time is scheduled in advance by the owner. We are not able to accommodate specific maid service hours. Should you require additional maid service, let us know and we can arrange it for an additional fee.
Problems with the Property
Please keep in mind that Oasis Collections is not a hotel. We do not have the 24-hour a day staffing nor the centralized services of a hotel. Although we rarely have problems with our properties, on occasion, issues do arise. Should a problem occur please call our office immediately. Our office hours are:
M-F: 9:30 to 20:30
Sat & Sun: 11:00 to 18:00
Additionally, you will be provided with an emergency number to call outside of office hours. We ask that you only call this number if it is a true emergency.
Also please do keep in mind that due to cultural differences response times from technicians can be slower than one might hope, and it can be difficult to arrange for repairs at night or on the weekends and holidays. Rest assured that we will do everything we can to remedy any situation as quickly as possible.
Guest Information
Flight Information
When you confirm you reservation, our Guest Services team will request your flight information. These details are essential so that we can monitor your flight status and make arrangements for the appropriate check-in time. If you miss your flight or your flight information changes at all please let the Oasis Guest Services team know as soon as possible.
Checking In
A member of the Oasis Guest Services team will be waiting for you at the property on the date/time arranged to give you the keys, sign the rental contract, collect remaining payments and show you around the property. During the orientation you will receive a Welcome Guide with useful information about the city, neighborhood and the property.
Checking Out
A member of the Oasis Guest Services Team will meet you on the day of your departure to inspect the property, assess the inventory and collect the keys. The check-out process takes approximately 30 minutes.
