Frequently Asked Questions

"Oasis is “Home Meets Hotel,” the next generation of accommodations. We combine the consistency, service and amenities of a great hotel with the authenticity, value and space of staying in a private home.

We have a curated collection of 1,500+ homes in 13 countries, with local Guest Experience specialists in every city to greet guests, solve any issues that may arise, and give insider knowledge on where to eat, explore and escape."

It’s not easy for a home to make it to the Oasis website. Only the best homes that meet our exacting standards are chosen. Our team carefully selects homes that are clean, comfortable, and are located in top neighborhoods. When you book with Oasis, you get the entire place to yourself—not just a private room. Every home must be have kitchen essentials, a bathroom and WiFi. Plus, our homes don’t have any personal items. They are clutter-free, organized and clean. You’ll feel like your living in your own space, not someone else's.

We’re in 23 cities across Latin America, the US and Europe, including favorites like Austin, Barcelona, Buenos Aires, Madrid, Mexico City, Miami, Paris, Rio and Rome.

Think of them as a local expert who there’s to make sure your stay goes smoothly. From check-in to check-out, they’re just a text or call away and ready to help with whatever you need. They can help you arrange transportation, provide local recommendations and answer any questions you may have about your home.

Safety is one of our top priorities. We carefully vet each and every one of our homes in person. We only pick homes in the best neighborhoods that are loved by locals. And, when you stay with us, you’ll never be dealing with a stranger. A local Oasis team member will be available 24/7 to help with anything you may need.

"With Oasis, you get the get comfort of home with the consistency and service of a hotel.

We professionally service all of our homes so you can always count on them being tidy and clean. The bed will always be made with fresh linens and there will be clean towels waiting for you when you arrive. We have those little shampoo bottles you love, too. Oh, and our WiFi is free.

During your stay, you’ll have access to a Guest Experience Specialist. They are local experts who are available 24/7 by text or call to answer questions about your home or your neighborhood."

We professionally clean our homes before you arrive and after you check out. Additional cleaning can also be purchased as an upgrade, just ask our Guest Experience team.

Yes! We can arrange airport transfers and daily housekeeping. We can also pick up your favorite foods and drinks before you arrive. Reach out to our Guest Experience team for more information.

We love hosting pets. Our reservation specialist are happy to recommend pet-friendly homes. Shoot us a message at reservations@oasiscollections.com.

We think traveling for work should be comfortable, not cramped. We’re proud to be corporate housing partners for several Fortune 500 companies. Learn more about about our solutions for businesses here or contact us at partners@oasiscollections.com.

We offer home rentals across the world. However, unlike other competitors, we handpick all of our homes ourselves to ensure high quality standards. We also add luxury hotel amenities including 24/7 access to an on-the ground destination specialist, service, linens, towels, toiletries and more.

Unlike other websites, when you book a home with Oasis, you’ll never be dealing with a stranger or homeowner—only with Oasis team members. Plus, our secure, encrypted platform keeps your payment and personal information safe.

Our homes generally have a 5-night minimum stay. However, this varies by destination based on local laws and regulations.

Our reservation specialists are happy to help if you’re having trouble finding a home that meets your needs. Email us at reservations@oasiscollections.com.

We’re committed to complying with local regulations. Some cities have zoning or administrative codes that prohibit short stays in homes.

We accept all major credit cards including Visa, MasterCard and Amex.

The currency varies by destination. Bookings will be completed with the displayed price and currency.

Payment is due at the time of booking, but is fully refundable up until 15 nights prior to arrival. For stays of more than 30 days, payment may be divided into 1-month increments. 

The best way to stay up to date on the latest offers and discounts is to sign up for our newsletter.

For Instant Book homes, enter your promo code at check-out. If you’re inquiring about a home that isn't Instant Book, let your reservation specialist know you’d like to use a promo code.

You will receive a confirmation email upon booking. The email will include your check-in date, check-out date, home address and additional information.

Our reservation specialists are happy to provide you with the nearest intersection. Due to our privacy policy, we can only share the exact home address after your reservation is confirmed.

Our standard check-in time is 3 p.m. Check-out is at 11 a.m. An earlier check-in and later check-out can be arranged depending on availability. 

We want your stay to be perfect. If something isn’t right, reach out to our Guest Experience team, whose contact you will be provided once you book.

Reach out to one of our reservation specialists at reservations@oasiscollections.com or +1 855 686 2747

Our policies vary by booking channel, but for direct bookings via our website, bookings are fully refundable with 15 days notice. Within 15 days, the booking is non-refundable up to the first 30 days of stay (and fully refundable for any portion of the booking beyond 30 nights). 

"We understand how important your home is to you. We take pride in making our home sharing process easy and worry-free. We take care of all the hard stuff: check-ins, bookings, marketing, cleaning, guest communication, billing, and a lot more.

Visit our owners page to find out why hundreds of owners choose to list their homes with us."

If you’re interested in listing your home with Oasis, fill out this form. One of our Owner Relations Specialists will review your application and be in touch shortly.

We seek homes that meet the high standards of our guests. In order for a home to be listed with Oasis, it must be clean, clutter-free, thoughtfully designed and well-maintained. Homes should also have fast WiFi, comfortable beds and well-equipped kitchens. These are just a few of the things we look for. To find out if your home would be a good fit, fill out this form.

To subscribe to the Passport, fill out the information request form on this page, or email us at reservations@oasiscollections.com. We’ll answer any questions you have, and send you a payment link for the initial, 1-time, non-refundable Membership Fee of $295.

Currently you can choose between approximately 400 homes, across the 17 participating destinations - view available homes here.

All homes have been thoughtfully selected, thoroughly vetted, and are serviced by Oasis’ on-the-ground teams.

We’ve been around since 2009, and created the “Home Meets Hotel” concept, as the first alternative accommodations company to implement hospitality brand standards on a global scale. You can learn more about our concept here and read about us in the press here.